311 Centralized Service Request System Operations
Cleveland
Summary
The city reviewed its partnership with United Way to handle after-hours 311 calls. Council members pressed for better data tracking by ward and discussed whether expanding in-house hours might be more cost-effective.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Discussed at 1 meeting in the last 60 days; most recently Sep 21, 2026.
Impact analysis
Renews funding under a contract structure that may scale up based on call volume increases.
Residents needing after-hours municipal service reporting and emergency routing.
Mentions & discussions (3)
Health, Human Services and the Arts Committee — September 21, 2026
Department of IT officials reported a 16% increase in call volume and reviewed top service requests like trash collection, vacant properties, and building code violations.
Finance, Diversity, Equity and Inclusion Committee — March 30, 2026
The city reviewed its partnership with United Way to handle after-hours 311 calls. Council members pressed for better data tracking by ward and discussed whether expanding in-house hours might be more cost-effective.
Cleveland’s Accela Citizen Access portal set for scheduled upgrades next week
Cleveland’s Accela Citizen Access portal set for scheduled upgrades next week City of Cleveland Ohio (.gov)
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
The weekly brief for Cleveland
What the council decided, in plain English — one email a week.
Free. Unsubscribe with one click any time. We never sell your email.